Customer privacy is our prime concern and we shall ensure its secured. When you shop at Mehrang.in, we will ask you to input your information and will collect Personal Information from you such as your name, e-mail address, billing address, shipping address, telephone/ mobile number, product selections, credit card or other payment information and password.
We recognize your right to confidentiality and are committed to protecting your privacy. The information you give us is held with the utmost care and security. This information is collected primarily to ensure that we can fulfill your requirements and to deliver you a truly personalized shopping experience. When navigating our web site, personal information about you is not collected automatically or without your knowledge.
We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers or other third-parties for research and advertising purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.
If you consent, to notify you of products or special offers that may be of interest to you. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.
We will not release your Personal Information to any company outside for mailing or marketing purposes.
We use ‘Cookies’ to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. ‘Cookies’ are tiny text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer. `Cookies` cannot harm your computer and do not contain any personal or private information. We do not hold any of your credit card information. This information is securely collected by our authorized payment processors.
In short, we always strive to respect the privacy of our customers completely. We use the information we collect on the Store to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others. We do not hold any of your credit card information. This information is securely collected by our authorized payment gateways. With the industry’s most-advanced encryption, fraud prevention and protection policies, our payment gateways are dedicated to keeping your account safe and secure. Once your information reaches our payment gateways it resides on a server that is heavily guarded both physically and electronically.
Your Privacy – Our Commitment
Q. How can I place an order?
A. Simply browse through our website and select the item of your choice and add to cart to buy the same.
Q. How do I know the status of my order?
A. You can check order status by checking your MY ACCOUNT section or email us at firstname.lastname@example.org
Q. How I know that I have made the order on your website?
A. After placing the order, you will get order confirmation email with order no. By this way you can trace out that you have made the order on our website.
Q. How long will it take for my order to reach me?
A. We take 4-5 business days to deliver your items. If the item is bought with CUSTOM MEASUREMENT option then you can add another 3 days on top of this.
Q. What product range will be offered at Mehrang?
A. Well, we have a vast range of Indian Clothing with us, we have premium fabrics and serve majority of categories of Ethnic Wear.
Q. What are your shipping charges for deliveries inside India?
A. We provide FREE DELIVERY within India.
Q. How is the item delivered?
A. All the items are delivered through our logistics partners BLUEDART, DTDC etc.
Q. Can I pay using my Debit card?
A. Yes, we accept all major debit cards.
Q. How do I know that you have received my payments?
A. You would receive an email confirmation that we have received your payments along with your order number.
Q. Can I pay using bank transfer? Where do I get details of your bank account?
A. Yes, you can pay through bank transfer. You would receive an email as soon as you choose pay by bank transfer as your option of payment.
Q. Are my credit card number / bank account number secure?
A. Credit card details are accepted through SSL protocol. Scripts capable of processing credit card transactions securely power all the transactions. This ensures that the information is encrypted before being transmitted.
Q. What is the procedure to return a product, if I don’t like it?
A. Please report the return to us within 7 days of receiving the product. You may email us or call us and inform us the same.
Q. Will I get a full refund if I return the product?
A. The value of refund varies from one case to another. It would be under the sole discretion of the operations.