FAQ’s

Q. Do I have to register to shop at mehrangexim@gmail.com?

A. Not necessary. You don’t have to register to shop at mehrangexim@gmail.com, you can log in as a guest and shop from our site.

Q. How do I connect with www.mehrang.in?

  • For placing a customized order, write to us at mehrangexim@gmail.com
  • For customer service, write to us at mehrangexim@gmail.com or call at +91 9106443009
  • For business related queries, write to us at mehrangexim@gmail.com or Whatsapp +91 9106443009
  • For press related queries, write to us at  mehrangexim@gmail.com

Q. Is it possible to make custom fit garment?

A. To customize any order, you need to mail us at: sales@mehrang.in or call at +91 6351 704 418. With your preferences. We will get back to you with the specific requirements to proceed ahead

Please note:

  • All customization will be subject to approval.
  • We do not make any changes in the basic silhouette of the garment, however changes like Blouse stitching shall done on chargeable basis
  • What payment methods can I use?

Q. You may opt for any of the following channels:

  • Credit /debit card
  • Net banking
  • Store credits (in case of returns)
  • Pay Pal
  • Can I change/cancel or update my order?

Yes, you can change your order only within 24 hours. However if the price of the new order is lesser than the original order, a credit note will be issued against the balance amount which will be redeemable at our website for a period of 6 months from the date of issue of credit note.

Q. Do you ship domestically and internationally?

A. Yes, we ship worldwide, however there is a nominal charge for international deliveries depending on the volumetric weight of the parcel.

Q. How can I track my order?

A. Once your order is shipped, we will share the dispatch/tracking details for your reference over an e-mail which you can track on our courier partner’s website.

Q. Can I change the shipping address of the order?

A. You can change the shipping address before your order is shipped. This could be done by contacting us at mehrangexim@gmail.com with your order details.

Q. How do I return a product?

A. Kindly read the Return & Exchange Policy section.

Q. What if I am not available when you deliver the merchandise?

A. If you are not available when we deliver the merchandise, our courier company will take it back and they will contact you for further steps.

Q. What do I do if my order is received in a damaged condition?

A. Mehrang shall make all endeavors to deliver defect free products, however if you still receive a damaged product, kindly mail us the picture of the garment received with your order number and we will guide you with the next steps.